Frequently Asked Questions

Individual returns start from $99. Business returns are quoted based on complexity. All fees are discussed upfront with no surprises, and are tax-deductible in the following year.

Yes. We offer a fully remote service. Email or WhatsApp your documents and we handle everything electronically. Many of our clients across regional NT use this service with excellent results.

The ATO typically processes refunds within 2–14 business days after lodgement. We always lodge promptly so your refund arrives as quickly as possible, deposited directly into your nominated bank account.

Yes. We handle overdue returns and can often negotiate with the ATO to reduce or waive penalties. There is no time limit for lodging, but acting sooner limits interest accumulation.

You must register when your annual turnover reaches or is likely to reach $75,000 (or $150,000 for non-profits). We can handle your GST registration and set up your BAS obligations from day one.

Most small businesses lodge quarterly. Standard due dates are 28 October, 28 February, 28 April and 28 July. As your BAS agent, we receive extended lodgement dates and notify you before every deadline.

We are Xero Certified Advisors and MYOB Certified Partners. We also work with QuickBooks and Reckon. We can help you choose the right platform for your business and configure it correctly from the start.

We are based in Stuart Park, Darwin and service clients across the entire NT. Our remote service capability means we regularly work with clients in Palmerston, Katherine, Alice Springs, Tennant Creek and beyond.

Absolutely. All client information is handled in strict confidence in accordance with our professional obligations, Australian Privacy Principles and our Privacy Policy. We never share your information without your consent.

Contact us immediately. As your registered tax agent, we can represent you, respond to ATO correspondence, gather supporting documentation and manage the entire process on your behalf.